Other questions

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EU rights for air passengers
Since 2004, the rights of air passengers have b...
Right of cancellation
The right of cancellation does not apply to tra...
Do you have a complaint or suggestion?
We stand for equality. Providing good service i...
When is force majeure spoken of?
If your flight is delayed or canceled due to an...
Who can contact Sembo about the booking?
For our customers' protection, it has to be the...
What are the terms during a strike?
You can always find updated information on the ...
Can I register my bonus card from the airline in my booking?
Yes, we can help you to register your bonus car...
Why is my name spelled different on the flight ticket?
Our system is only compatible with letters incl...
Can I book a transfer between the airports?
No, not between the airports during a layover, ...
My flight was delayed - can I get a compensation?
At first we kindly ask you to note that Stena L...