If you have rented a car by our co-operator, as we offered at our web-site, then you have to contact this company directly.
The agreement was done by you and Carnect, which means that all communication conc. the hire car as booking, changing, cancelling, etc. is to take place between you and Carnect.
Contact details are as follows:
German, available during opening hours, at +49 (0)40-69919620
Spanish, 24-7, available at +34 (0)91-1337140
English, 24-7, at +44 (0)208-0973257
You are also finding these details at the voucher, as you receive from Carnect per e-mail.