Sometimes the holiday does not turn out as expected. We often set high expectations for our vacations, and there are times when reality does not exceed them.
If you find obvious faults with your accommodation or other products that you have purchased from us, you can make a complaint. A complaint shall be made as soon as the fault/deficiency is detected, and shall be made in writing.
We recommend that you read our terms before you make a complaint. Then please use the mail form below. Describe your case with as many details as possible and do not forget to enter your reservation number. Do you have receipts and would like to be paid for expenses, please attach them.
We will get back to you by email or telephone. We aim to answer your complaint as soon as possible but please be aware replies can can up to 7 working days. We recommend you to write your claim in English for fastest reply.
Important: If you are at your destination and need our help, please call us during our opening hours.
If your question is related to your booking that has not taken place, please call us or send us an e mail and the team will gladly help.