My flight was delayed and I need a delay certificate for my insurance company - what do I do? A delay certificate can only be issued by the airlines. Please contact the airline/airlines directly for issue. Related articles My flight was cancelled - can I get a refund? Is there enough time to change planes if I have a stopover? I urgently need to contact the flight department - what do I do? If my trip includes a layover, will my checked luggage go to the final destination? To whom is the Service package Flight directed to?