My flight was delayed and I need a delay certificate for my insurance company - what do I do? A delay certificate can only be issued by the airlines. Please contact the airline/airlines directly for issue. Related articles My flight was cancelled - can I get a refund? My flight was delayed - can I get a compensation? Why do I have two single tickets on my confirmation? The title on my flight ticket is wrong - what do I do? If I buy a changeable flight ticket - can I then choose to get my ticket refunded?