You must make the cancellation by phone. The cancellation is always confirmed by Sembo via email.
Cancellation Insurance Standard
In case of cancellation, you always pay the full cancellation charge. When Sembo has received the approved medical certificate, the cost of the trip will be refunded, except for 5 % deductible and any booking and postage fees. Medical certificates must be issued on a special form, which can be downloaded here: Download the form. The completed form must reach Sembo no later than 14 days after the cancellation date. Send medical certificate to: Sembo, Box 1324, 251 13, Helsingborg. SWEDEN
You do not need to have any special reason for cancellation when you sign up for "Free Cancellation" cancellation insurance. You can cancel up to 48 hours prior to arrival.You must contact us via the form below in case of cancellation.
For more information, please read our: terms and conditions