How do I cancel my trip? Cancellations can only be made by phone within our opening hours. Cancellations are always confirmed by Sembo via e-mail. Related articles What is the cancellation price? If I buy a changeable flight ticket - can I then choose to get my ticket refunded? What cancellation policies apply to hotels? Can I change my flight ticket if I did not book a "Changeable ticket"? Can I cancel my flight return trip and get a refund?