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Other

  • The hotel can not find my booking (before my arrival) - what can I do?
  • I tried to book an accommodation, but the booking could not be completed due to a technical issue - what does it mean?
  • The hotel can not find my booking (at my arrival) - what can I do?
  • My room is not cleaned - what can I do?
  • Are the entrance tickets to Disneyland Paris park limited to a specific date?
  • Are the entrance tickets to Legoland park limited to a specific date?
  • What is a camping pass / Camping Key Europe?
  • Can I put my house out for rent via Sembo?
  • How do I receive admission tickets for Legoland?
  • What's the price of the amusement rides at Disneyland Paris?
  • I forgot some items at the hotel - What should I do?
  • How do I access my Be Happy Pass?
  • How do I get my admission tickets to Legoland?
  • What if bars and restaurants etc. are closed?
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