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Questions Accommodation

  • What is a Gold Card?
  • Can I get access to Disney Park, after my check out from the hotel?
  • Can I get access to Disney Park, before I check in at the hotel?
  • How many days can I use my entrance tickets to Disney Park?
  • Do you have disability adapted rooms?
  • Can I bring a pet to the accommodation?
  • What is a "non refundable" accommodation?
  • Are there further costs on site?
  • Can I book an accommodation through Sembo before I turn 18?
  • Which cleaning rules apply when I rent a house/apartment?
  • Why does the information on our web page say that I will have to pay for breakfast, when I have chosen an alternative with breakfast included?
  • Where do I receive restaurant cupons and entry tickets if I booked a Disney themed hotel?
  • Is there any additional fees at the destination?
  • WHAT DO I DO IF I RECOGNIZE BUGS IN MY ACCOMMODATION?
  • Is there air condition in the hotel?
  • I am arriving late at my accommodation; how should I do?
  • Can Sembo guarantee that I get a specific apartment?
  • Are bed sheets included when I rent a house or apartment?
  • When do I have to check-out?
  • What should I do if I want to leave the apartment/room before the reception/key office has opened?
  • When do I have access to the room/apartment? When do I have to leave?
  • Are entrance tickets to Lalandia included if I book a holiday home?
  • How many beds are there in the apartment?
  • Do I get the hotel room that is in the picture?
  • What is a grand lit?

 

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