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How many persons can I book for an accommodation?
You can enter up to 30 adults and 30 children i... -
Can a guest be denied check-in because of their nationality?
Yes, in some cases. Certain hotels have rules a... -
Can we request a specific type of room (e.g. morning sun, evening sun, quiet location, near reception, top floor, child-safe)?
Yes, you can make special requests when booking... -
Can I make specific requests regarding my accommodation?
Yes. If you have special requests, you should e... -
I tried to book an accommodation, but the booking could not be completed due to a technical issue - what does it mean?
In some cases, technical issues can prevent a b... -
Do you have disability adapted rooms?
If an accommodation offers disability adapted r... -
What is a non refundable accommodation?
A non refundable accommodation is offered at a ... -
Which hotels allow pets?
You can find pet-friendly accommodations by usi... -
When do I have access to The Reef water park?
If you are staying at the Reef as a guest, you ...