Providing good service is important to us. If you are dissatisfied with our service or want to share your experience, here’s what to do:
During your trip
If you are dissatisfied with something, contact the airline or hotel directly. They can often resolve the matter quickly.
Contact details for airlines can be found on their respective websites.
Please note: If you do not report the issue immediately, it may be difficult to claim compensation afterwards.
After your trip
If the problem was not resolved, you can contact us via our contact form or by phone.
This must be done within 2 months of your trip.
Please describe in detail what happened and what actions you took to resolve the issue. The more details you provide, the easier it is for us to handle your case.
Response time
In most cases, we depend on feedback from the supplier or a third party, which may mean that handling your complaint can take some time.