Due to the current situation, we can currently only assist customers with departures within the next 3 working days.
If your departure is in more than 3 days, we kindly ask that you do not call at this time, as it blocks the phone lines for travellers with urgent or time-sensitive issues.
Our current wait time may exceed one hour, and we are prioritising those with immediate travel needs.
We truly appreciate your patience and understanding—it helps us provide faster support to those who need it most.
Where can I find the most current updates?
You’re welcome to check the airlines’ official websites for the latest information. They’re particularly useful for seeing whether flights have been canceled or had their departure times changed.
Why are response times for flight inquiries longer than usual right now?
Due to the ongoing situation in the Middle East, a large number of cancellations and rebookings—especially on flights to and from Asia—are affecting our operations. Unfortunately, this has led to longer-than-normal response times for flight-related inquiries.
How are you handling cancellations and rebookings?
We are contacting affected customers to assist with rebooking or cancellation. With many cases ongoing, we’re prioritising requests by departure date.
What happens when the airline resumes routes – can I get my tickets back?
No, once a ticket is cancelled, it cannot be reactivated. A new booking must be made.
Do I need to contact you if my trip isn’t for more than three days?
No—you don’t need to submit an inquiry if your departure is more than 3 days away. The situation is evolving quickly, and we don’t yet have detailed information from airlines for later dates.
I cancelled my flight but now want to use the tickets – what can I do?
Once your flight has been cancelled and the refund process has begun, the tickets can no longer be used or reinstated. Unfortunately, it is not possible to stop or reverse the cancellation once it has been processed with the airline.
If you still wish to travel, you will need to make a new booking. Please note that the refund process can take 1–2 months, depending on the airline’s handling times.
What should I do if I have other, non-urgent questions?
If your request is not related to an imminent trip, please hold off on contacting us until the situation calms down. This allows us to assist those travelling soon as quickly as possible.
How can I contact you?
You can reach us through our contact form here.