The rebookable flight ticket service must be selected and paid for at the time of booking. It cannot be added afterwards.
This is Sembo’s own product, which means the flight ticket cannot be rebooked through the airline. All changes must be handled by our flight department.
If you wish to make a change, you must email our flight department during their opening hours: weekdays from 08:00 to 15:00 CET (excluding public holidays), no later than 48 hours before the original departure time. Requests sent outside these hours cannot be processed.
The rebooked journey must be completed within one year from the original booking date. Rebooking is subject to seat availability. If the new flight is more expensive, you will need to pay the fare difference. Changes can only be made with the same airline as in the original booking.
Key rules for this product:
- Sembo offers rebooking regardless of the airline’s own rules.
- Free date changes are allowed within the same fare level and travel route with the selected airline. If the new fare is higher, the customer must pay the price difference.
- The product does not allow name changes or name corrections.- Flight segments must be used in the original order booked; changes to the destination are not permitted.
- Rebooking the ticket to a so-called “stopover” is not allowed.
- The service may be used once only; after that, it is considered consumed.
- The service includes up to three price inquiries for your rebooking.
- Once the outbound journey (the first flight of the booking) has commenced, the service is considered consumed.
- In case of cancellation of the trip, the fee paid for the Rebookable Ticket service is non-refundable.
- If the rebooking results in the passenger no longer qualifying for a special or promotional fare, the price difference to the new fare will be charged.
- Sembo does not assume responsibility for visa, passport, or similar travel documentation should the journey be extended.
- The passenger is responsible for any ancillary services, such as baggage or seat reservations, purchased through Sembo or directly from the airline.
- If the passenger fails to check in or travel any segment of the itinerary, the rebooking service will be forfeited.
- All communication regarding changes must be made by email, and the passenger is responsible for ensuring the matter is confirmed.
- Sembo will not make any changes to the original booking without the customer’s written consent, except in cases where changes are made by the airline.
Make sure to contact us well in advance to allow time for processing.